From Frustration To Automation: How Custom Software Eliminates Business Bottlenecks

Working smart as opposed to hard is one of the best to describe the modern business ecosystem. In fact, well over 80% of stakeholders claimed to have experienced greater in-house efficiency as a result of process automation. So, why are 20% still on the proverbial fence?

Although common excuses include budgetary or implementation concerns, the fact of the matter is that they are still suffering as a result. Let’s examine how automation solutions represent the virtual “silver bullet” when it comes to tackling workflow bottlenecks.

Less is More

Did you know that up to 90% of office employees feel burdened with boring and repetitive tasks? Examples include:

• Data entry
• Transferring information between disparate software systems
• Data processing
• Billing and invoicing

The problem here is that these responsibilities will inevitably impact core competencies such as customer relations, product development, sales, and marketing. Automated software solutions can provide a viable means to streamline these very same processes.

Widening the Pipeline

Customer relationship management is an obvious concern for any organisation that wishes to remain ahead of the competition. From sales and marketing integration to big data analysis, businesses now need to think outside the box. The CRM systems offered by reputable firms such as Pixel Fusion are examples of how far the industry has come over the past few years. Deploying targeted techniques is an excellent way to avoid CRM bottlenecks, and to ensure higher levels of client satisfaction.

The Growing Presence of AI

Artificial intelligence (AI) is also inextricably linked to process automation. We are not only referring to data entry issues mentioned previously. Businesses have begun embracing the notion of generative AI solutions in relation to client support. Perhaps the most well-known example involves AI-powered chatbots that serve as the first line of contact between a customer and a representative. These algorithms will handle general enquiries; freeing up in-house resources. If a more targeted solutions are required, the bot will then pass the client on to a human agent. Although artificial intelligence is continuing to evolve, it has already made its presence known.

The Agile Edge

Most managers are already aware of the benefits that can be attributed to an agile methodology. This is just as relevant when discussing customised automation software. After all, a package that works well for a certain business model might not be appropriate for another. This is why scalability is so important. Stakeholders should be able to modify the systems in accordance with their bespoke requirements. The best solutions can likewise be upgraded (or even downgraded) when the need arises.

Time waits for no one within the business world. Automation is one of the foundations for long-term success, and there are many approaches to carefully consider. We have now entered into a brave new world when it comes to efficiency, and the future looks bright indeed.