With a constantly changing work environment, businesses have needed to adapt to the covid-19 pandemic. While so many companies have had to furlough employees and corners as well as streamline processes there is still a place for outsourcing.
Now outsourcing is arguably more important than ever. Utilising resources to get the job done for a cut-price can seem to betray the business.
However, outsourcing is something that any business can take advantage of, pandemic or no pandemic. It is also a very practical way to run your business. With this in mind, what are the top business processes that you can outsource effectively?
Data Capture and Document Processing
If you are handling huge amounts of information outsourcing data capture can be integral to ensuring you run a tight ship. Whether it is using companies like Typeout to transcribe audio or using workers to digitise old paper files, data capture is a fantastic way to speed up the process.
It’s also a fantastic way to incorporate automation. When you outsource data capture you can utilise customised software to automate certain aspects. It doesn’t just result in improved efficiency, it will provide inspiration on how you can tackle the next phase of your business.
Business Reengineering
Sometimes businesses don’t know what they need. Companies can come in and provide an external perspective of the procedures to ensure the company is using services that will benefit itself and its customers.
There are companies that visit operation sites in person and meet with key stakeholders to understand the main challenges that businesses are facing.
They can propose solutions that aim to deliver results, and this could be through streamlining processes gathering information to instigate total transformation. Some companies also monitor the results after completion which provides tangible results on if a company is going in the right direction.
Customer Service
The traditional call centre environment is long gone, not just due to the pandemic resulting in people working from home, but it means customers get comprehensive contact with businesses across multiple channels.
Customer service could be outsourced to specialists that are experienced in liaising with customers through email or instant messaging to deliver a result that matches the tone of the company.
Outsourcing customer service allows businesses to tap into a larger talent pool. It also means you can look beyond your staff members and offer better, more diverse customer service through different languages and still reduce overall costs.
The Mailroom
Many people might believe the age of the paper post is long gone. But as companies grow so does the volume of mail. Ensuring that it gets directed to the right individual and department means fast handling in an efficient way. Many modern businesses are utilising data capture technology to make this a reality.
It is important to remain practical. Despite the pandemic and financial concerns, you have the potential to run an efficient company. Outsourcing can be a lifesaver in this respect. Outsourcing is not a dirty term. In fact, it can be the one thing that saves your business during this troubling time.
